Mixed Expectations

When a team has temporarily assigned specialists, it is important to ensure that everyone has the same set of expectations. #APG (Agile Practice Guide)

Clarifying Expectations is not just a matter of ensuring that team members “take responsibility” for critical deliverables.  It is an exercise that can also help reduce conflict, especially when conflict is the result of a misunderstanding about roles and responsibilities. Identifying critical roles and who owns them should trigger team conversation and ensure that everyone is on the same page. In addition, defining and communicating your own expectations will not only help the team, it will help you. How many times have you found yourself angry about a missed expectation, only to find that you were the only one with that expectation?

After a project is assigned, you may have pressure to kickoff and begin the race to the end. Before you rush off, stop yourself. I’ve learned from painful experience that taking time to discuss team expectations will save you grief down the road. If you need to press Pause and clarify Roles & Responsibilities and Expectations, Do it.

Take the time.

Tools & Techniques that might help:
* Project Charter
* RACI Chart
* Team Charter
* Kickoff Meeting

Related Webinars:
Team Charter – https://www.projectmanagement.com/videos/425099/The-Team-Charter

What experience do you have with RACI charts or Team Charters?  Leave a comment or send me a tweet, my id is @jgodfrey.


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